RETURNS

"You have the right to withdraw from the contract within a period of 14 days without giving any reason. The withdrawal period shall expire 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. in writing, by post, fax or e-mail to outdoor@benel.nl). You can use the model withdrawal form for this purpose, but are not obliged to do so. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from the contract, we shall reimburse to you all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a mode of delivery other than the least expensive standard delivery offered by us) without undue delay and in any event not later than 14 days after we have been informed of your decision to withdraw. If you return only part of your order, the delivery costs will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refunds. We may wait to refund you until we have received the goods back, or you have proved that you have returned the goods, whichever comes first. You shall return or hand over the goods to us without undue delay and in any event not later than 14 days from the day on which you communicate the decision to withdraw from the contract to us. You are on time if you return the goods before the 14-day period has expired. You will bear the direct cost of returning the goods. Our return address: Benel B.V. | Buteophotogear.com Buitenvaart 1127a, 7905 SE Hoogeveen, The Netherlands.  You will only be liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods."

Complaints:

You can send your complaints to outdoor@benel.nl

You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).